Help

We're committed to providing the highest level of customer service possible. If you need assistance, our support team is ready to provide fast, friendly service. Help Desk support is available 24 hours a day, 7 days a week.

NYU Langone Medical Center IT Help Desk, available 24/7
Phone: (212) 263-6868, x36868 (Internal)
or Toll Free: (866) 276-1892

ICIS Support Desk, available Monday-Friday 8:00am-6:00pm
Phone: (212) 263-0123, x30123 (Internal)

Before You Call
The support staff can best serve you if you:

1. Have access to the computer experiencing technical difficulty.
2. Explain the issue in detail: what happened, what you were doing when the problem occurred, how you tried to solve the problem.
3. Write down the exact wording of any error messages.

ICIS Help Center

You may also search the ICIS Help Center for help content about the ICIS application. Click here to access the ICIS Help Center.

You can access the ICIS Help Center directly from the ICIS application tool bar. If you do not see a IT Help Center (purple question mark) on the right-hand side of the ICIS tool bar please follow the steps below (from within ICIS) to add the icon:

1. Select "Preferences" from the menu
2. Select "Toolbar"
3. Select the purple icon (ICIS Help Center) from available toolbar buttons and select "Add"